Brown Brothers Plumbing & Heating
Durham, NC Heat Pump Installation · #3 of 11 · 93+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.9★ from 1,430+ reviews
- In business
- 93+ years
- Yelp
- 3.9★ from 50+ reviews
- Services
- 2 Heat Pump Installation services
- Service area
- Durham, NC + 1 nearby
Overview
Editorial review
AC repair capability highlighted through commercial and residential cooling work on the site.
Full-service AC repair and diagnostics for Durham-area residential and commercial cooling systems.
Vouched Score breakdown — 84/100
Above the Durham, NC Heat Pump Installation average of 77/100. Ranks #3 of 11 listed Heat Pump Installation providers in Durham, NC.
Editorial Review
79
44%
Yelp Rating
72
3%
Google Rating
97
16%
Local Search Rank
74
9%
Review Sentiment
90
14%
Years in Business
100
4%
Google Review Volume
85
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Brown Brothers Plumbing & Heating compares to the Durham average
| Signal | Brown Brothers Plumbing & Heating | Durham avg | Delta |
|---|---|---|---|
| Vouched Score | 84/100 | 77/100 | +7 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 1,430+ | 2,120+ | -692 vs avg |
| Years in business | 93+ | 41+ | +52 vs avg |
What customers say
Pros & cons
Pros
Verified strengths
- High Google rating (4.9★ across 1,430+ reviews)
- Long-established (93+ years in business)
Cons
- Lower Yelp rating than Google (3.9★ vs 4.9★)
rating divergence
When to choose them — and when to consider alternatives
Choose them if
- You need commercial AC repair
- You have a commercial property
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.9★, 1,430+ reviews)
- You value a long-tenured local operator (93+ years in business)
Consider alternatives if
- Reports of rating divergence would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair
- Commercial HVAC
Service area
Durham, NC home · Pump Install Durham, NC home
Contact & hours
Frequently asked questions
What are the pros of Brown Brothers Plumbing & Heating?
Based on public records and customer reviews: High Google rating (4.9★ across 1,430+ reviews); Long-established (93+ years in business).
What are the cons of Brown Brothers Plumbing & Heating?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (3.9★ vs 4.9★).
When should I choose Brown Brothers Plumbing & Heating?
Choose them if: You need commercial AC repair; You have a commercial property; You prefer a family-owned operation; You want a top-rated provider with substantial review history (4.9★, 1,430+ reviews); You value a long-tenured local operator (93+ years in business).
When should I consider alternatives to Brown Brothers Plumbing & Heating?
Consider alternatives if: Reports of rating divergence would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for Brown Brothers Plumbing & Heating?
84/100. Top contributing signals: Years In Business 100/100, Google Rating 97/100+ Review Sentiment 90/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Brown Brothers Plumbing & Heating been in business?
Brown Brothers Plumbing & Heating has been operating for 93+ years in Durham, NC.
What does heat pump installation service typically cost when working with a Durham, NC provider like Brown Brothers Plumbing & Heating?
Ducted air-source heat pump + air handler, full system typically runs $6,800–$13,650, and geothermal system — premium alternative runs $12,800–$29,850 in Durham, North Carolina. These are area-wide market estimates, not Brown Brothers Plumbing & Heating's quotes. For an exact price, request a written estimate from Brown Brothers Plumbing & Heating.
Does Brown Brothers Plumbing & Heating do AC Repair in Durham, NC?
Yes. Brown Brothers Plumbing & Heating lists AC Repair among its services and serves Durham, NC and Pump Install Durham, NC.
Does Brown Brothers Plumbing & Heating do Commercial HVAC in Durham, NC?
Yes. Brown Brothers Plumbing & Heating lists Commercial HVAC among its services and serves Durham, NC and Pump Install Durham, NC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Brown Brothers Plumbing & Heating (this company) |
84/100 | 4.9★ (1,430+) | 93+ | — | 3.9★ | Highest Vouched Score |
| 83/100 | 4.9★ (4,470+) | — | — | 3.3★ | — | |
| 88/100 | 4.9★ (1,010+) | 15+ | — | 4.6★ | Highest Vouched Score Best for Proper Sizing & Install |
|
| 76/100 | 4.8★ (480+) | 29+ | — | 4.3★ | Best Manufacturer-Authorized Installer |
Listed in
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Profile last updated July 5, 2026.