Brown Brothers Plumbing & Heating
Durham, NC HVAC · #4 of 12 · 93+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.9★ from 1,430+ reviews
- In business
- 93+ years
- Yelp
- 3.9★ from 50+ reviews
- Services
- 3 HVAC services
- Service area
- Durham, NC
Overview
Editorial review
Brown Brothers lists AC Repair as a core service across its site. The company notes family ownership dating back to 1933. Durham's hot, humid summers increase local AC demand for fast repairs. Brown Brothers reports broad commercial and multifamily project experience in the Triangle area.
Full-service plumbing and HVAC firm in Durham, focused on AC repair and new-construction HVAC installations. Years in Business: 90+ years as a family-owned company, per their site. Credential: PHCC listed and NFPA 99 certification is cited on their pages. Service sectors include commercial, multifamily, institutional, and residential projects.
Vouched Score breakdown — 83/100
Above the Durham, NC HVAC average of 77/100. Ranks #4 of 12 listed HVAC providers in Durham, NC.
Editorial Review
76
44%
Yelp Rating
72
3%
Google Rating
97
16%
Local Search Rank
84
9%
Review Sentiment
82
14%
Years in Business
100
4%
Google Review Volume
85
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Brown Brothers Plumbing & Heating compares to the Durham average
| Signal | Brown Brothers Plumbing & Heating | Durham avg | Delta |
|---|---|---|---|
| Vouched Score | 83/100 | 77/100 | +6 vs avg |
| Google rating | 4.9★ | 4.8★ | +0.1 vs avg |
| Review volume | 1,430+ | 1,660+ | -230 vs avg |
| Years in business | 93+ | 44+ | +49 vs avg |
What customers say
Where they stand on this page:
Longest-established provider on this page (93+ years vs page median 39)
Pros & cons
Pros
Verified strengths
- High Google rating (4.9★ across 1,430+ reviews)
- Long-established (93+ years in business)
Self-reported on their website — not independently verified.
- Satisfaction guarantee
Cons
- Lower Yelp rating than Google (3.9★ vs 4.9★)
rating divergence
When to choose them — and when to consider alternatives
Choose them if
- You prefer a family-owned operation
- You want a top-rated provider with substantial review history (4.9★, 1,430+ reviews)
- You value a long-tenured local operator (93+ years in business)
Consider alternatives if
- Reports of rating divergence would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Commercial HVAC — Commercial HVAC service for offices, retail, and light-industrial spaces — rooftop units, package units, and split systems.
Service area
Durham, NC home
Contact & hours
Frequently asked questions
What are the pros of Brown Brothers Plumbing & Heating?
Based on public records and customer reviews: High Google rating (4.9★ across 1,430+ reviews); Long-established (93+ years in business); Satisfaction guarantee.
What are the cons of Brown Brothers Plumbing & Heating?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (3.9★ vs 4.9★).
When should I choose Brown Brothers Plumbing & Heating?
Choose them if: You prefer a family-owned operation; You want a top-rated provider with substantial review history (4.9★, 1,430+ reviews); You value a long-tenured local operator (93+ years in business).
When should I consider alternatives to Brown Brothers Plumbing & Heating?
Consider alternatives if: Reports of rating divergence would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for Brown Brothers Plumbing & Heating?
83/100. Top contributing signals: Years In Business 100/100, Google Rating 97/100, Google Review Count 85/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has Brown Brothers Plumbing & Heating been in business?
Brown Brothers Plumbing & Heating has been operating for 93+ years in Durham, NC.
What does HVAC service typically cost when working with a Durham, NC provider like Brown Brothers Plumbing & Heating?
AC repair typically runs $130–$555, and full AC system replacement runs $4,700–$11,100 in Durham, North Carolina. These are area-wide market estimates, not Brown Brothers Plumbing & Heating's quotes. For an exact price, request a written estimate from Brown Brothers Plumbing & Heating.
Does Brown Brothers Plumbing & Heating do AC Repair in Durham, NC?
Yes. Brown Brothers Plumbing & Heating lists AC Repair among its services and serves Durham, NC.
Does Brown Brothers Plumbing & Heating do HVAC Installation in Durham, NC?
Yes. Brown Brothers Plumbing & Heating lists HVAC Installation among its services and serves Durham, NC.
Does Brown Brothers Plumbing & Heating do Commercial HVAC in Durham, NC?
Yes. Brown Brothers Plumbing & Heating lists Commercial HVAC among its services and serves Durham, NC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Brown Brothers Plumbing & Heating (this company) |
83/100 | 4.9★ (1,430+) | 93+ | — | 3.9★ | — |
| 88/100 | 4.9★ (4,460+) | — | — | 3.3★ | Highest Vouched Score Best for Ductwork & Sealing Best for Smart Thermostat Install |
|
| 87/100 | 4.9★ (1,010+) | 15+ | — | 4.6★ | Best for Upfront Pricing | |
| 79/100 | 4.8★ (480+) | 29+ | — | 4.3★ | Best for Furnace Repair Best for New System Installation |
Listed in
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Profile last updated July 1, 2026.