Mountain Star Heating & Cooling, LLC
El Paso, TX Heat Pump Installation · #16 of 16 · 33+ yrs
At a glance
- Google rating
- 4.3★ from 40+ reviews
- In business
- 33+ years
- BBB
- A-
- Services
- 1 Heat Pump Installation service
- Service area
- El Paso, TX + 1 nearby
Overview
Free estimates are listed on Mountain Star's site for residential projects. The company lists 30+ years in business. El Paso's extreme summer heat makes reliable cooling capacity crucial. Reviews note careful, complex roof and package-unit installations on tight jobs.
Heat-pump and HVAC services focused on residential and commercial work in El Paso. Years in business: 30+ years, per their site. Free estimates are advertised for replacements and new installs. The site lists carrying and installing major manufacturer equipment for split systems.
Vouched Score breakdown — 53/100
El Paso, TX Heat Pump Installation average is 73/100. Ranks #16 of 16 listed Heat Pump Installation providers in El Paso, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Mountain Star Heating & Cooling, LLC compares to the El Paso average
| Signal | Mountain Star Heating & Cooli… | El Paso avg | Delta |
|---|---|---|---|
| Vouched Score | 53/100 | 71/100 | -18 vs avg |
| Google rating | 4.3★ | 4.6★ | -0.3 vs avg |
| Review volume | 40+ | 490+ | -452 vs avg |
| Years in business | 33+ | 36+ | -3 vs avg |
What customers say
"From the beginning, Mountain Star's customer service was friendly and professional. Abraham and Joseph installed my dishwasher from Costco and both did an exceptional job. I wanted a high rise loop under my cabinet and they anchored the loop so durably; no water will be seeping into my dishwasher tub anytime soon. They also patiently answered all of my questions. I highly recommend a dishwasher install from this …"
— E C · Apr 8, 2026 · Google Reviews"Our rental company trusted Paul Drury and his company Mountain Star to install a new Master cool this past summer. We started having problems right away. They came back to check the unit and said all was ok. We continued to have problems, the unit was not cooling. Paul started blaming our tenants. We eventually had someone else check the new unit only to find that Mountain Star had reinstalled the old pump. Not sure…"
— Marivi Isaac · Nov 24, 2025 · Google Reviews"Trustworthy and a straightforward, honest company. RARE!!! Paul (owner) and Morning Star’s skilled and attentive crew expertly and professionally dealt with my challenging HVAC (2 units) removal and installation of new Lennox package units on my roof. The situation needed two different cranes and a tight fit for both units. Paul was on-site, just as he promised and the crew was careful and thoughtful. I was happy to…"
— Greg Mele · Jul 30, 2025 · Google Reviews"I want to thank Paul and his guys for being so responsive to a time sensitive issue with our HVAC system. From the moment they arrived at the house, they were professional, courteous, and quick. More importantly, they answered our questions and them some to help better understand our system. Overall, a great experience. Cheers Roger & Tanya"
— Roger Cross · Aug 31, 2025 · Google Reviews"Mountain Star took over from EMS HVAC who totally burnt up my system. Raul and Abraham from Mountain Star replaced my whole HVAC system in a shorter time than it took EMS to initially contact me to come check out the system. I would recommend Mountain Star to anyone the needs service. The customer service at the office is great too. They take calls starting at 12:30pm"
— Lester Hall · Dec 12, 2024 · Google ReviewsPros & cons
- Long-established (33+ years in business)
Self-reported on their website — not independently verified.
- Free estimates
- Mixed customer sentiment (score 62/100)
Common complaints
Surfaced from negative-leaning customer reviews on Google / Yelp / BBB. Not editorial commentary.
- Failure to respond to 1 complaint(s) filed against business
- Our rental company trusted Paul Drury and his company Mountain Star to install a new Master cool this past summer. We started having problems right away. They came back to check the unit and said all…
When to choose them — and when to consider alternatives
- You value a long-tenured local operator (33+ years in business)
- Reports of incorrect parts installed or no response would be a deal-breaker for you
- You prefer a provider with hundreds of customer reviews
Services
- Heat Pump Service
Service area
El Paso, TX home · Pump Install El Paso, TX home
Contact & hours
| Monday | 7:00 AM – 3:30 PM |
|---|---|
| Tuesday | 7:00 AM – 3:30 PM |
| Wednesday | 7:00 AM – 3:30 PM |
| Thursday | 7:00 AM – 3:30 PM |
| Friday | 7:00 AM – 3:30 PM |
| Saturday | Closed |
| Sunday | Closed |
Frequently asked questions
What are the pros of Mountain Star Heating & Cooling, LLC?
What are the cons of Mountain Star Heating & Cooling, LLC?
When should I choose Mountain Star Heating & Cooling, LLC?
When should I consider alternatives to Mountain Star Heating & Cooling, LLC?
What is the Vouched Score for Mountain Star Heating & Cooling, LLC?
Is Mountain Star Heating & Cooling, LLC BBB accredited?
How long has Mountain Star Heating & Cooling, LLC been in business?
What does heat pump installation service typically cost when working with a El Paso, TX provider like Mountain Star Heating & Cooling, LLC?
What pricing terms does Mountain Star Heating & Cooling, LLC publish on their website?
Does Mountain Star Heating & Cooling, LLC do Heat Pump Service in El Paso, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Mountain Star Heating & Cooling, LLC (this company) |
53/100 | 4.3★ (40+) | 33+ | A- | — | — |
| 73/100 | 4.7★ (95+) | 74+ | — | — | — | |
| 87/100 | 4.7★ (1,115+) | 39+ | A+ ✓ | — | — | |
| 62/100 | 4.0★ (305+) | 64+ | — | — | — |
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Profile last updated June 24, 2026.