Serveway Heating and Air Conditioning
Dallas, TX HVAC · #6 of 20 · BBB A+ Accredited · 11+ yrs
At a glance
- Google rating
- 4.9★ from 370+ reviews
- In business
- 11+ years
- BBB
- A+ accredited
- Services
- 8 HVAC services
- Service area
- Dallas, TX
- Phone
- +1-469-231-9379
Overview
Serveway Heating and Air Conditioning excels in comprehensive AC and heating repairs, with multiple reviewers highlighting their transparent communication. Dallas homeowners frequently rely on their team to navigate the intense North Texas summers and sudden winter freezes. Technicians provide detailed diagnostic assessments, ensuring clients understand every repair option before committing. This family-owned company maintains a 24/7 emergency response model for urgent system failures. Their commitment to clear scheduling and consistent status updates distinguishes them from other local HVAC vendors.
Serveway Heating and Air Conditioning provides expert HVAC repair, installation, and preventative maintenance throughout the Dallas metro area. This family-owned business maintains 24/7 emergency service availability to address urgent cooling or heating failures. Their team lists EPA-certified technicians who perform thorough system diagnostics and indoor air quality assessments. Flexible financing solutions are available for major equipment replacements or repairs. They also offer a comprehensive maintenance membership program with priority scheduling and repair benefits.
Vouched Score breakdown — 85/100
Above the Dallas, TX HVAC average of 81/100. Ranks #6 of 20 listed HVAC providers in Dallas, TX.
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How Serveway Heating and Air Conditioning compares to the Dallas average
| Signal | Serveway Heating and Air Cond… | Dallas avg | Delta |
|---|---|---|---|
| Vouched Score | 85/100 | 73/100 | +12 vs avg |
| Google rating | 4.9★ | 4.9★ | matches city average |
| Review volume | 370+ | 1,270+ | -898 vs avg |
| Years in business | 11+ | 38+ | -27 vs avg |
What customers say
"They truly care about their customers and their homes. Coordinating the appointment with Elizabeth was a pleasure. Roberto and Rinner were very professional and extremely knowledgeable while running diagnostics on our hvac unit. I appreciated the options given for our consideration and will definitely continue to use Serveway for our hvac needs."
— Jenny Torrie · Feb 23, 2026 · Google Reviews"Serveway, especially Elizabeth, provides excellent customer service. As someone who manages an office building and interact with many vendors, Serveway outperforms all others in customer service, quickness in repairs/appointments, and best of all COMMUNICATION. Elizabeth (customer care representative at serveway) is an excellent communicator. She provides constant updates and makes sure to keep customers informed o…"
— Nataly Sorenson · Dec 8, 2025 · Google Reviews"I had a great experience with Serveway Heating and Air Conditioning from start to finish. Elizabeth was the main person I worked with over the phone and by email, and she has been excellent. She’s always responsive, clear, and helpful when setting everything up, including explaining the monthly payment plan, which has been great and very convenient. The technicians, Kelon and Giovanni, have done an excellent job. T…"
— Diego Pishinin · Jan 8, 2026 · Google Reviews"Serveway has been great to us. Kelon is the best technician I've ever had and he does a great job for the issues we've had with our new home. I couldn't reccomend him more!"
— Alex Dunker · Feb 5, 2026 · Google Reviews"Love this business. They operate and treat me like how I expect my staff to treat others. Well ran business. Great staff. Very trustworthy. I’ve worked with Cameron and Elizabeth most recently and they are awesome! Highly recommend."
— Lacquement Family · Oct 1, 2025 · Google Reviews"We had a serious issue with the heating element of our HVAC and a freeze coming on. Serveway went above and beyond to figure out what was causing the system to keep switching off and to make sure it was fully functional before the freeze."
— Verified reviewer · BBB"Hired company for Airduct cleaning. Although, I had to wait a few weeks due to the very busy summer demand, the two service techs came out and got the job done."
— Verified reviewer · BBB"Great service, and fair prices for the work performed! I would recommend Serveway any day of the week, they were great!"
— Verified reviewer · BBBPros
- High Google rating (4.9★ across 370+ reviews)
- Long-established (11+ years in business)
- BBB accredited
Self-reported on their website — not independently verified.
- Emergency response: 24/7
- Satisfaction guarantee
- Financing available
- Free estimates
- Indoor air quality services
- Mini-split system specialist
- Duct testing & sealing
- Specializes in AC repair
- Specializes in furnace repair
When to choose them
- You need indoor air quality work
- You need furnace repair
- You need to finance the work
- You prefer a family-owned operation
Services
- AC Repair — Diagnostics and repair of central air conditioning systems — refrigerant leaks, capacitor and contactor failures, condenser fan motors, and thermostat issues.
- AC Replacement — Removal and replacement of an aging or failed central A/C — typically condenser, evaporator coil, and refrigerant lines.
- Furnace Repair — Repair of gas and electric furnaces — ignition systems, blower motors, heat exchangers, control boards, and flame sensors.
- HVAC Installation — Full HVAC system installation including indoor and outdoor equipment, ductwork tie-in, and refrigerant work.
- Emergency HVAC Service — After-hours emergency response for no-cool and no-heat calls.
- Indoor Air Quality — Indoor air-quality work: high-MERV filtration, UV systems, humidifiers/dehumidifiers, and duct sanitization.
- Duct Work — Ductwork inspection, sealing, and replacement — addresses leakage, undersized runs, and uneven room temperatures.
- Thermostat Installation
Service area
Dallas, TX home
What Serveway Heating and Air Conditioning publishes about pricing
Discounts
-
Veteran discount
As published: Veteran discount"…k View All Reviews Review Us On Google Promotions Veterans Discount First Responders Discount Off Repair For First Ti…"↗ source -
First responder discount
As published: First responder discount"…Review Us On Google Promotions Veterans Discount First Responders Discount Off Repair For First Time Customers View All Serv…"↗ source -
5% off
As published: 5% off"…Dollar Replacement Investment Cash Referral Bonus 5% Off Complete System Replacement Sign Up Today! Financ…"↗ source
Maintenance plans
-
maintenance plan
As published: maintenance plan"…n 24 hours and we had working AC. I respect their maintenance plan too. The cheapest I have seen with the best guara…"↗ source
Estimates
-
Free estimates
As published: Free estimates"…for your home and budget. Contact us today for a free consultation and expert guidance on choosing your new air cond…"↗ source
Guarantees & credentials
- Licensed and Insured
- EPA Certified
- Lifetime Warranty
- Satisfaction Guaranteed
Sourced from the provider's own website. We surface these as published; we do not independently verify each license or warranty.
Contact & hours
| Daily | Open 24/7 |
|---|
Frequently asked questions
What are the pros of Serveway Heating and Air Conditioning?
When should I choose Serveway Heating and Air Conditioning?
What is the Vouched Score for Serveway Heating and Air Conditioning?
Is Serveway Heating and Air Conditioning BBB accredited?
How long has Serveway Heating and Air Conditioning been in business?
How can I contact Serveway Heating and Air Conditioning?
What does HVAC service typically cost when working with a Dallas, TX provider like Serveway Heating and Air Conditioning?
What pricing terms does Serveway Heating and Air Conditioning publish on their website?
Does Serveway Heating and Air Conditioning do AC Repair in Dallas, TX?
Does Serveway Heating and Air Conditioning do AC Replacement in Dallas, TX?
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
Serveway Heating and Air Conditioning (this company) |
85/100 | 4.9★ (370+) | 11+ | A+ ✓ | — | — |
| 85/100 | 5.0★ (825+) | 29+ | — | — | — | |
| 87/100 | 4.9★ (370+) | 37+ | — | — | Best for Furnace Replacement Best Authorized Trane Dealer in Dallas |
|
| 68/100 | 4.6★ (1,195+) | 123+ | A+ ✓ | 2.1★ | — |
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Profile last updated May 13, 2026.