ARS / Rescue Rooter
Durham, NC Furnace Repair · #6 of 12 · 50+ yrs
ⓘVouched Score is calculated from publicly available signals: Google rating & review count, Yelp rating, BBB grade, review sentiment, years in business, local search ranking, and provider website content. Not a guarantee of service quality.Embed this score
At a glance
- Google rating
- 4.5★ from 3,370+ reviews
- In business
- 50+ years
- Yelp
- 1.8★ from 145+ reviews
- Services
- 2 Furnace Repair services
- Service area
- Durham, NC + 1 nearby
Overview
Editorial review
ARS / Rescue Rooter advertises 24/7 emergency response with same-day service.
Furnace repair and diagnostics focused on heating system troubleshooting in Durham and nearby counties. Years in business: 50+ years of branded HVAC experience. Emergency response: advertises 24/7 service with same-day availability (per their site). Employee background checks and upfront, honest pricing are listed on their website.
Vouched Score breakdown — 75/100
At the Durham, NC Furnace Repair average (75/100). Ranks #6 of 12 listed Furnace Repair providers in Durham, NC.
Editorial Review
77
44%
Yelp Rating
20
3%
Google Rating
83
16%
Local Search Rank
73
9%
Review Sentiment
50
14%
Years in Business
100
4%
Google Review Volume
95
9%
Composite of public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment of provider profile. See full methodology →
How ARS / Rescue Rooter compares to the Durham average
| Signal | ARS / Rescue Rooter | Durham avg | Delta |
|---|---|---|---|
| Vouched Score | 75/100 | 75/100 | matches city average |
| Google rating | 4.5★ | 4.8★ | -0.3 vs avg |
| Review volume | 3,370+ | 1,590+ | +1783 vs avg |
| Years in business | 50+ | 47+ | +3 vs avg |
What customers say
Where they stand on this page:
Lowest rating on this page (4.5★ vs page best 5.0★)Lowest Yelp rating on the page (1.8★ vs page best 4.6★)
Pros & cons
Pros
Verified strengths
- Long-established (50+ years in business)
Self-reported on their website — not independently verified.
- Background-verified team
- Emergency response: 24/7
- Financing available
Cons
- Lower Yelp rating than Google (1.8★ vs 4.5★)
- Mixed customer sentiment (score 50/100)
low Yelp ratingrating divergence
When to choose them — and when to consider alternatives
Choose them if
- You need no-heat / emergency furnace repair
- You need furnace tune-up & maintenance
- You need same-day or after-hours service
- You need to finance the work
- You value a long-tenured local operator (50+ years in business)
Consider alternatives if
- Reports of low Yelp rating would be a deal-breaker for you
- Reports of rating divergence would be a deal-breaker for you
- You want a BBB-rated firm specifically
Services
- Furnace Repair
- Emergency HVAC Service
Service area
Durham, NC home · Repair Durham, NC home
Contact & hours
Frequently asked questions
What are the pros of ARS / Rescue Rooter?
Based on public records and customer reviews: Long-established (50+ years in business); Background-verified team; Emergency response: 24/7; Financing available.
What are the cons of ARS / Rescue Rooter?
Concerns flagged from public records and reviews: Lower Yelp rating than Google (1.8★ vs 4.5★); Mixed customer sentiment (score 50/100).
When should I choose ARS / Rescue Rooter?
Choose them if: You need no-heat / emergency furnace repair; You need furnace tune-up & maintenance; You need same-day or after-hours service; You need to finance the work; You value a long-tenured local operator (50+ years in business).
When should I consider alternatives to ARS / Rescue Rooter?
Consider alternatives if: Reports of low Yelp rating would be a deal-breaker for you; Reports of rating divergence would be a deal-breaker for you; You want a BBB-rated firm specifically.
What is the Vouched Score for ARS / Rescue Rooter?
75/100. Top contributing signals: Years In Business 100/100, Google Review Count 95/100, Yelp Review Count 94/100. The score blends public-record signals (BBB, license records), customer review signals (Google, Yelp), and editorial assessment.
How long has ARS / Rescue Rooter been in business?
ARS / Rescue Rooter has been operating for 50+ years in Durham, NC.
What does furnace repair service typically cost when working with a Durham, NC provider like ARS / Rescue Rooter?
Furnace service call / diagnostic fee typically runs $65–$170, and hot surface igniter replacement runs $130–$385 in Durham, North Carolina. These are area-wide market estimates, not ARS / Rescue Rooter's quotes. For an exact price, request a written estimate from ARS / Rescue Rooter.
What pricing terms does ARS / Rescue Rooter publish on their website?
ARS / Rescue Rooter's website publishes: $50 Off Any Service Repair. Promotions and plans change — confirm currently-available terms with ARS / Rescue Rooter before acting.
Does ARS / Rescue Rooter do Furnace Repair in Durham, NC?
Yes. ARS / Rescue Rooter lists Furnace Repair among its services and serves Durham, NC and Repair Durham, NC.
Does ARS / Rescue Rooter do Emergency HVAC Service in Durham, NC?
Yes. ARS / Rescue Rooter lists Emergency HVAC Service among its services and serves Durham, NC and Repair Durham, NC.
Compare with nearby providers
| Provider | Vouched | Years | BBB | Yelp | Our picks | |
|---|---|---|---|---|---|---|
ARS / Rescue Rooter (this company) |
75/100 | 4.5★ (3,370+) | 50+ | — | 1.8★ | — |
| 65/100 | 4.5★ (105+) | 44+ | — | — | Best for Heat-Exchanger Replacement Best for Igniter & Flame-Sensor Repair Best for Commercial Furnace Repair |
|
| 79/100 | 4.9★ (5,490+) | 21+ | — | 2.4★ | — | |
| 62/100 | 4.8★ (70+) | — | — | 3.6★ | — |
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Profile last updated July 5, 2026.